Access

Booking tickets

We warmly welcome D/deaf and disabled patrons. Essential companion tickets are free of charge. Please inform us if you have any access requirements at the time of your booking by emailing boxoffice@lancasterarts.org or calling 01524 594151.

During your visit

Do not hesitate to approach any staff member for assistance during your visit.

Guide/assistance dogs are welcome, please let us know in advance if you are bringing your dog and we will make sure that you both have a comfortable and easy time.

We recognise the Hidden Disabilities Sunflower should you require additional support, or need a little more time.

You are welcome to wear a face covering if you wish.

Building accessibility

The Great Hall Complex was built in 1964 with entrances on multiple levels. As such please be aware that you may occasionally find that accessing certain venues requires those in wheelchairs or with reduced mobility to access the venue through set routes. You will be advised on this upon your arrival.

Please check the what’s on pages for any additional access information about your event.

If you have any questions before your visit please email boxoffice@lancasterarts.org